Member Forum

Expand all | Collapse all

Scheduling/Virtual Reception

  • 1.  Scheduling/Virtual Reception

    Posted 04-20-2018 12:24
    Hi -- I'm going solo in a few months and am planning on having only one staff person for MA+. I use AthenaHealth and am planning to use Yosi for check-in. I see many new patients and am not quite sure how to go about having them schedule. Is anyone using a virtual reception service for scheduling, or an entirely online self-scheduling service that would work for new patients (some screening questions etc)?

    Thanks,
    Elias

    ------------------------------
    Elias Kass
    Seattle WA
    ------------------------------


  • 2.  RE: Scheduling/Virtual Reception

    Posted 04-23-2018 03:41
    Edited by IMP Guest 04-23-2018 03:41

    Original Message:
    Sent: 04-20-2018 15:24
    From: Elias Kass
    Subject: Scheduling/Virtual Reception

    Hi -- I'm going solo in a few months and am planning on having only one staff person for MA+. I use AthenaHealth and am planning to use Yosi for check-in. I see many new patients and am not quite sure how to go about having them schedule. Is anyone using a virtual reception service for scheduling, or an entirely online self-scheduling service that would work for new patients (some screening questions etc)?

    Thanks,
    Elias

    ------------------------------
    Elias Kass
    Seattle WA
    ------------------------------


  • 3.  RE: Scheduling/Virtual Reception

    Posted 04-24-2018 07:15
    I've stuck with talking to new patients on the phone.  That way either you or your MA 
    can make sure you take their insurance (and do verification if you want).  I think automated scheduling works better for established patients.

    A virtual answering service can work if what you want them to do is simple such as just make appointments where all appt lengths are the the same.  I tried one a couple years ago and couldn't get them to reliably offer a same day appointment.  For some reason they would say "when would you like to come in?" and the patient wouldn't realize they could be seen that day.





  • 4.  RE: Scheduling/Virtual Reception

    Posted 04-25-2018 07:38
    For our patients who are fine using computers, we do all our new patient up front via email.
    We offer for others phone/ manual on our side.

    Seattle is a very mobile population so we probably add about 6 patients a week.
    We remove about the same (accounting for our families moving away because city too expensive) so overall our panel is stable -but active.

    For new patients, after we confirm via email that insurance is ok and we're the right fit for them, we have them register and  finally schedule via our on-line appointment calendar using UpDox.

    We have templates we send them at each of the three steps:
    1. send us email with basic demographics/ if they have insurance
    2. register
    3. schedule

    We have to do some problem solving via email and occasionally via phone, but seems to work well for us.

    As is helpful to the community, as members we can post our templates and other forms in our Forms Library.

    ------------------------------
    Melissa Weakland MD
    Ballard Neighborhood Doctors
    Seattle WA
    IMP since 2007
    ------------------------------