Staying Independent...Together

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   RE: Billing
 From: Tracy Baum
 To: Member Forum
 Posted: 07-12-2017 08:35
 Message: We recently dumped Athena because the total cost was 7.5% and the customer service was abysmal. We we call with a question regarding a billing issue and often be on hold for 20-45 minutes. The suggested fixes for a billing issue were not helpful, more generic that how to actually remedy a coding issue. I know we left money on the table while using them as I am not a coder or biller. The new EHR is eCW and we have a live person available as a resource! The RMC service is 2.9%. (EHR use is separate.) Overall, satisfied with the change.

Tracy Baum
Mountain Sage Family Clinic
Dubois, WY
Original Message:
Sent: 07-11-2017 16:52
From: Jessica Rongitsch
Subject: Billing

Thanks Amy
Just to clarify you use Athena as your biller, but you need an employee to oversee it?  I guess I'm wondering if you switch to a service like Athena do they handle all the minutiae like you forgot a modifier 25, or that patient needed a referral from a narrow network plan to see you etc..  It sounds like you still need an employee on your end monitoring? Do you know what % Athena charges?

I assume you use Athena EHR?  We are also considering switching to a free or cheaper EHR like Practice Fusion or Office Ally.


Jessica Rongitsch MD, FACP
Capitol Hill Medical
Seattle, WA
Original Message:
Sent: 07-11-2017 16:35
From: Amy Adkins-Dwivedi
Subject: Billing

I use athena and have an experienced back office person that fixes any issues.  helps a lot, my ppl work virtually though as contractors so they are not my emploees.

Amy Adkins-Dwivedi, ARNP
Stepping Stone Pediatrics
15650 NE 24th St, Suite C-1
Bellevue, WA 98008
(425) 941-9540
(425) 633-2281

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