Staying Independent...Together

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   RE: Emr /practice management
 From: Renea Clark
 To: Member Forum
 Posted: 11-22-2016 08:59

Our office moved from Amazing Charts to PF in June 2015.  PF transferred all patient demographics for us, very easy to start.  First month, we only scheduled in PF and slowly started to transfer patient information from AC to PF as each patient came in.  Time consuming, but it wasn't that much work.  Because PF is a lot of data text boxes for past medical history, we were able to do a lot of "cut and paste from AC to PF.    We decided to use CollMD for billing.  Love how easy PF transfers info to CollMD.  CollMD seems to be a good fit for our office but can become pricey as we add more providers to the office (assuming that may be the same with other software).  They offer the ability to send out statements for a few cents more than the cost of a stamp.  Large time saver for us.  

I am not the provider in our office, just the office manager - here are the pros/cons from my perspective: 

Issues that make my time inefficient: 

1) Printing out patients' medical records - TIME CONSUMER - you have to print every lab and documentation separately.  We have several patients that we get disability request for records from the state.  Get paid $15 and takes me 20 min to print their records.....  

2) When PF transferred demographics from AC, the zip codes did not transfer.  So when we started, when a patient needed a lab slip or refill (and had not been seen in PF yet), we continued to get an error until we went in and added a zip code.  Not an issue now that we have been in it for over a year, but those first 3-4 months it was a hassle.  Not sure if that was just our office issue or everyone who has had demographics transferred.  

3) We use PF to report for MU and PQRS.  The way we input services we did in PF so that it picks it up for the MU/PQRS reports could REALLY use work.  This is a huge time consumer for me.  Easy, yes.  But there really could be a more efficient way.

Things that make my time efficient:  

1) Online scheduling - LOVE IT!  

2) We us Updox for our fax and it works with PF, which makes uploading documents from the fax to a patient's chart extremely easy and quick.

3) If I do have a questions, PF is good at getting back with me quickly.

4) Very simple set up, easy to train others on very quickly.

5) Easy to run MU/PQRS reports at anytime.

Renea Clark
BlueSky Health - Office Manager
Howell MI
Original Message:
Sent: 11-18-2016 06:37
From: Margaret Coughlan
Subject: Emr /practice management

Hello all,

I have been using Athena for over 4 years. It is quite expensive but very comprehensive.  They do my billing and posting as well as patient portal, etc. However I have issues with customer support lately so in the market to switch vendors. Two questions,  anyone love their emr/pm program?  Second, anyone switch after several years, how hard is it? That is one of the issues with this whole thing, we almost get stuck to keep the same one due to inertia...

Margaret Coughlan MD
Millbrook, NY

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